Edwin’s One Stop Computer Repair Shop: Our Policies
Warranty & Return Policy
Our goal is to ensure you’re satisfied with our services. Please review our policies to understand your coverage and responsibilities.
Period of Warranty
- Our standard repair warranty is 30 days from the date the repair is completed.
- The warranty period may be different if explicitly noted on your invoice or work order.
- Individual hardware components are covered by their manufacturer’s factory warranty.
Conditions of Warranty
- This warranty applies only to the specific repairs listed on your invoice.
- It is a carry-in warranty, meaning you must bring the item to our shop. If you require on-site service, labor charges will apply as per your invoice.
- The warranty covers the replacement or repair of the items originally serviced; it does not provide store credit or cash refunds.
What Our Warranty Covers
- Computer Hardware Warranty: This covers the cost of labor and replacement parts for hardware issues. It does not cover software problems or issues caused by user error.
- Factory Warranty: This is a limited warranty provided by the original manufacturers of computer components. It is subject to their specific terms and conditions.
What Our Warranty Does NOT Cover
- Viruses: You are responsible for using virus protection software. We cannot guarantee that all viruses will be removed, and virus-related repairs are not covered by our warranty.
- Software & Operating Systems: The warranty does not cover any software on your computer, including the operating system.
- User-Caused Problems: If you attempt to fix a problem yourself and require our assistance afterward, the resulting repair is not covered under our warranty.
- Overclocking: This practice is not endorsed by manufacturers and is excluded from both our warranty and the manufacturer’s warranty.
Return Policy
- You have seven calendar days from the invoice date to return an item for store credit or cash. You must ensure you’ve made the correct purchase within this period.
- All returns are subject to a 15% restocking fee.
- Items must be in their original packaging and have no signs of defects.
- Special order items are non-refundable and cannot be exchanged.
Electronics Repairs
- For electronics repairs, we will assess the issue and notify you of the repair cost. A diagnosis charge of R2,500–R4,500 will apply unless our technicians determine the repair is not cost-effective.
- Electronics repairs come with up to a 15-day warranty.
Abandoned Computers Policy
- If your repaired computer is not picked up within 15 days of notification, a monthly storage fee of R450 will be applied.
- We are not responsible for goods not picked up after 60 days. After 60 days, items will be sold or discarded.
- Once repairs are completed, we will notify you. The 15-day warranty on your repair will expire if the computer is not picked up within 15 days of this notification.
Website Privacy Policy
This policy explains how Edwin’s One Stop Computer Repair Shop collects and uses information on our website.
What Information We Collect
- Personal Information: We collect personal details (like contact information) when you voluntarily provide it to purchase our products or use our services. By providing this information, you consent to its use in accordance with this policy.
- Non-Personal Information: Our servers automatically record non-personal data from your browser, such as your IP address, cookie information, and the pages you visit. We also allow third-party advertisers to use cookies on our site, but these are not linked to your personal information.
How We Use Your Information
We use your personal information to respond to inquiries, provide requested products and services, and inform you about new offerings.
Information Sharing and Disclosure
We may share your personal information with third parties who help us provide our services. We may also disclose your information if required by law or to protect our rights, property, or the safety of our website users. We will only share your information for a specified purpose with your express consent.
Your Consent & Security
- By using our services and providing personal information, you consent to our collection and use of that information as described here. If you do not consent, please do not provide us with your personal information.
- We use industry-standard security measures, including SSL-encryption, firewalls, and access control procedures to protect your data. However, no internet transmission is 100% secure.
Changes to This Policy
We may update this policy at any time without notice. We encourage you to review it periodically. Your continued use of our website after any changes signifies your acceptance of the new terms.
CONTACT
Customers may call Edwin’s One Stop Computer Repair Shop with any questions about the Warranty & Return Policy. Contact information is provided below. Just call to make sure we are in.
Edwin’s One Stop Computer Repair Shop
170 Panorama drive, Roodepoort, Gauteng, 1709.
Mobile : +27 72 798 7997
E-mail: 1{a.t]edwinspcrepair.co.za
POPI ACT
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